FAQs
The Card can only be used at merchants referenced here.
No. This card cannot be reloaded.
No, the card cannot be used to apply a tip. Please use another form of payment.
Cards generally cannot be replaced if they are lost or stolen. Please treat them as you would cash. Fraudulent transactions may result in the loss of your money with no recourse. However, if you believe your Card has been lost or stolen or an unauthorized transaction has been made using the information from your Card without your permission, contact Customer Service IMMEDIATELY (833-528-4748). We will ask for the Card number and other identifying details. We cannot assist you if you do not have the Card number. We may not be able to assist you if you do not contact us within 60 days of the unauthorized transaction. A reissued Card may take up to 30 days to process.
No. The Card cannot be used for recurring charges, such as magazine subscriptions or monthly memberships.
Check your balance online here, or call 833-528-4748.
Online redemption may not be available for all merchants. Please visit the merchant’s website for shopping options.
Depending on the merchant, merchandise returns may be refunded directly back to your gift card, so be sure to keep it until you are sure you will not need it.
If your purchase is larger than your balance, ask the cashier to swipe your card for the exact amount available on the card. Then pay the remaining balance with another form of payment. These are called “split transactions.” Some merchants do not allow cardholders to conduct split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash.
There is an expiry date on the back of each Card; this is when the plastic expires. However, funds on your gift card never expire. If funds remain on the card after the expiration date, please call 833-528-4748 to have a replacement card issued and mailed to you at no cost. The balance on the replacement card will be equal to the balance on the expired card.
No. The Card does not have cash access.
No, there are no fees.